Adapt
Resilience and Readiness
Leaders and organizations scaling operations, strengthening customer experience, and building the systems and intelligence to anticpate change.
Make readiness a capability.
The world doesn’t wait for your systems to catch up. Policy shifts, new competitors, AI, and rising expectations all hit the same infrastructure your teams rely on every day.
Adapt closes the gap between strategy and reality. It brings together real-time intelligence, connected customer experience, change management, operational coordination, and responsible AI, so you can sense change early, respond with discipline, and stay ready under pressure.
Because readiness isn’t a moment. It’s a capability.
Adapt's Flex
Resilience by Design: building the sensing, decisioning, and operating systems that let your organization absorb shocks and still move forward.
Why You Should Adapt Now
If your environment is changing faster than your organization can sense and respond, you don’t have a strategy problem, you have an adaptation gap.
You feel it when:
- Systems don’t talk, so leaders don’t get a clean view of reality.
- Reporting multiplies, but foresight doesn’t—signals get missed until they’re headlines.
- AI is being “tested” everywhere and owned nowhere.
- You can see disruption coming, but you can’t turn it into plans, pilots, and readiness.
"In our world, the conditions change and the scrutiny is real. Adapt brought discipline, speed, and a calm operating rhythm when we needed it most."
Saxum Adapt Client
Sound Familiar? Explore Adapt.
“Our systems weren’t built for the scale we’re trying to reach.”
“We’re piloting AI and automation, but I’m nervous about risk and reputation.”
“We’re making big moves, but the operating model feels 5 years behind.”
“We know disruption is coming; we just don’t have a disciplined way to prepare.”
What
Adapt Makes Possible
Adapt is not a technology project or a stack of platforms. It’s an outcome: Leaders sustain transformation over time, building organizations that flex, evolve, and thrive in a changing world.
- A unified operating picture. How CX, marketing, communications, and operations fit together—mapped, orchestrated, and governed.
- Adaptability embedded into culture and leadership rhythms. Rituals, roles, and decision frameworks that make “we adapt” more than a talking point.
- A responsible, practical path for AI and automation. Clear use cases, guardrails, and governance that turn experimentation into advantage, not risk.
- Structured foresight and scenarios. A disciplined way to explore multiple futures, test strategies against them, and rehearse responses before they’re needed.
The specific deliverables change by solution. The constant is the outcome: readiness and resilience.
The future doesn’t reward prediction. It rewards readiness.
How Our Client Partners Work With Adapt.
You never need every solution at once. We design a Clarity program around your decision, your timeline, and your risk profile.
Project Sprints
Leaders start with Radar to establish early warning, or run Anticipate to stress-test a high-stakes plan.
Integrated Programs
Teams lean on Strata to build the connective tissue of an organization.
Enterprise Platforms
Partners of record often keep Radar always-on, add periodic Anticipate sessions, and run Shift pilots as new tools and use cases emerge.
Building the Right Adapt Program
Adapt is how organizations stay ahead of change instead of reacting to it. We combine real-time intelligence, connected CX systems, operational coordination, foresight, and responsible AI adoption into a program built for your environment.
Each solution plays a different role, but they all drive one outcome: relevance, resilience, and readiness. Make decisions with a clean view of the system and move before disruption sets the timeline.
Let's Adapt together
A Value Discovery is a focused, senior-level working session to clarify what matters, what’s at risk, and what would make progress real. If we’re not the right partner, we’ll tell you.
Adapt Solutions Guide
Strata
Customer Experience
What it solves
CX platforms (CRM, marketing automation, service tools) aren’t talking to each other.
Different parts of the journey feel like different organizations.
You can’t easily see, or improve, the entire end-to-end experience.
How we work with clients
Map current journeys across priority audiences and use cases.
Identify gaps, redundancies, and friction in data, systems, and handoffs.
Partner with your internal and external tech teams to align CX design with operational reality.
Example deliverables
End-to-end CX Journey Blueprints
CX Integration Requirements & Prioritization Roadmap
Experience Principles & Service Standards
Clarity contribution
Radar
Horizon Scanning & Foresight
A disciplined foresight and trend-scanning program that identifies the signals most likely to reshape your environment before they reshape you.
What it solves
Trend decks and headlines pile up without influencing actual decisions.
Leadership conversations about “the future” stay abstract and reactive.
You lack a repeatable way to scan for and interpret change.
How we work with clients
Build a tailored scanning framework around your sector, geography, and risk profile.
Curate and interpret signals, not just list them, into implications for your organization.
Integrate foresight into planning, budgeting, and board-level rhythms.
Example deliverables
Quarterly Foresight & Trend Reports
Signal Maps with Risks, Opportunities, and Time Horizons
Leadership Foresight Sessions
Clarity contribution
Radar builds future readiness. It gives leaders a proactive lens that informs long-term strategy and investment.
Shift
What it solves
Teams are experimenting with AI in silos, without governance or clear ROI.
Leadership is concerned about ethics, bias, and reputation risk, but doesn’t want to fall behind.
You need to move from “playing with tools” to “operating with a modern stack.”
How we work with clients
Identify high-impact use cases across marketing, CX, insights, and decision support.
Establish guardrails and governance that align with your legal, compliance, and brand standards.
Prototype, pilot, and scale AI-enabled workflows in collaboration with your teams.
Example deliverables
AI & Automation Opportunity Map
Responsible AI Guidelines & Governance Framework
Pilot Roadmaps and Post-Pilot Learnings
Clarity contribution
Anticipate
What it solves
Strategic plans assume a single future and crack when conditions shift.
Leaders haven’t worked through “what if” scenarios together, so surprises create misalignment.
You want a more resilient posture toward policy, regulatory, cultural, or market shocks.
How we work with clients
Design bespoke scenario sets tailored to your most plausible and provocative futures.
Facilitate leadership sessions to explore options, tradeoffs, and early warning indicators.
Translate insights into contingency plans and decision playbooks.
Example deliverables
Scenario Set & Implications Maps
Early Warning Indicator Framework
Contingency Playbooks & Decision Trees
Clarity contribution
Anticipate strengthens proactivity and resilience. It gives leaders confidence to navigate uncertainty without waiting for perfect information.
Infuse
Embed resilience into how you decide, lead, and execute.
What it solves
Change efforts spike, then fade when attention moves on.
Adaptability is seen as a project, not a leadership requirement.
Teams lack shared rituals, metrics, and forums to learn and adjust in real time.
How we work with clients
Define what “adaptable” means for your organization—not as a buzzword, but as behaviors, decisions, and rhythms.
Design governance, rituals (e.g., retros, signal reviews), and dashboards that keep learning visible.
Support leadership in modeling adaptive behavior and communicating it consistently.
Example deliverables
Adaptability Operating Principles & Behaviors
Leadership & Governance Rhythm Design
Learning & Retrospective Frameworks
Clarity contribution
Infuse creates long-term resilience. It bakes adaptability into daily operations so transformation can be sustained, not just launched.
For Quick Wins, Start with an Adapt Accelerator.
Adapt Accelerators are focused, time-bound sprints that build readiness fast. They’re designed as defined projects, ideal when you need a quick proof point, want to test the partnership, or need to unlock one specific capability without committing to a full program.
Leadership Lab
War Room
See what Adapt unlocks for you.
Adapt is for moments when staying the same is the bigger risk—when your systems, customer experience, and operating model can’t keep pace with the scale of your ambition. If you’re carrying a transformation that has to last, this is where we design the readiness and resilience behind it.